A little help.
Back to the magic.

Check the account email address, your connection and the spam/junk folder. Use the latest code you requested. Never send a sign-in code to support. There is no need to create a new family account just to investigate a delivery problem.

Open Profiles → Parents and use the account’s Parent approval flow. Family profiles provides the available profile controls. Sensitive Parent settings lock when the app is backgrounded. The + Add tile is also available on the profile-selection screen.

Check which profile is active and whether the item was deliberately shared to Everyone. Do not delete and recreate it as a first troubleshooting step. Contact support with a redacted description when the content still appears in the wrong place.

For an Apple subscription, open iPhone Settings → your name → Subscriptions → Dreamloom, then use the cancellation option. Check the expiry shown by Apple. Removing the app or deleting a Dreamloom account is not the same as cancelling renewal.

Open Apple’s cancellation instructions

Open My Subscriptions → My subscription and try Refresh subscription status, then Restore Purchases with the Apple Account used for the purchase. Keep using the original Dreamloom family account. Do not start another purchase to fix a pending verification.

For an interrupted purchase, use the available recovery control. Contact support with the app version, approximate purchase time and a redacted screenshot if access still does not update.

Use Apple’s refund request service for an App Store charge. Apple assesses eligibility; your applicable consumer rights are not removed. A request to Dreamloom Support does not automatically submit an Apple refund request.

Open Apple’s refund instructions

Dreamloom is in pre-launch testing. Preview prices are not a purchase confirmation. Check Apple prices retrieves both billing options without starting a purchase. Displayed prices do not enable checkout; purchasing may still be disabled. Do not change Apple credentials, create another family or repeatedly purchase to investigate this state.

Use Parents → Privacy & data to find the export options available in your build. Structured JSON and media-inclusive ZIP exports are different. Check the media manifest for missing files before relying on a ZIP as complete, and store any export privately.

Use the available Parent controls or contact the privacy address below. We may need to confirm your authority over the family account. Archiving a profile is not permanent erasure, and a received deletion request is not confirmation of completed deletion. Cancel any Apple renewal separately.

Owner review: live erasure processing, retention and completion messaging must be accepted before public launch.

Do not send a child’s full name, school, address, sign-in codes, account tokens, complete receipts or family exports in an initial enquiry. Start with a brief description. Necessary evidence can be requested through an appropriate channel.

Return to My Dreambooks and check the existing book’s status. Progress updates automatically when the book screen is open and resumes when you return. Use an explicit same-request recovery action only if the app reports a failure. Do not start a second book while the first may still be processing. Report the displayed error reference, if any.

Check your connection and reopen the existing item. Tell support whether the problem affects a thumbnail, world, book or AR view. Do not clear app storage, delete the creation or run repair tools as a first step.

Stop that activity and keep the child away from the concerning output. Ask an adult to contact support with the book/item reference and a short description. Only send a carefully redacted screenshot if needed. AI outputs and safety checks are not infallible.